FAQ
Is BySerenity a certified medical device?
Yes. BySerenity is CE-certified and fully complies with European safety standards.
Is it easy to use — even on your own?
Yes. The device is designed for intuitive use, even under stress or without outside help.
Why did I receive a new carrying case?
Following customer feedback, we recently upgraded our product case. Many requested a longer, more practical bag that looks more like an emergency kit. For this reason, we introduced a new yellow model that is easier to spot and more functional. The device itself remains unchanged — the case is simply designed to improve your experience.
How long does delivery take?
Orders are processed within 24 hours and delivered across Europe within 5–7 working days.
Is there a money-back guarantee?
Yes. You have a 30-day money-back guarantee, completely risk-free — no questions asked.